Refund policy
Return & Refund Policy
Thank you for shopping at DE MANO.
We aim to provide high–quality products and a smooth shopping experience. Please read our return and refund policy carefully.
1. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, we will issue a free replacement or refund.
To process your request, you must contact us within 30 days of delivery and provide:
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Your order number
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Clear photo/video proof of the issue
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A short description of the problem
Send everything to:
After reviewing your request, we will send a replacement or issue a refund.
2. No Returns for Buyer’s Remorse
We do not accept returns or refunds for:
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Wrong size or color chosen by the customer
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Change of mind after purchase
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Items delivered to the correct address but not collected by the customer
Please check item details and size charts carefully before ordering.
3. Order Cancellations
Orders can only be canceled within 1 hour of purchase.
Once processing begins, cancellations are no longer possible.
4. Lost Packages
If your package is lost during transit, we will send a free replacement or issue a refund after confirming with the shipping carrier.
5. Shipping Delays
Shipping times are typically 2–9 business days, but delays may occur due to:
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Customs
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Local courier issues
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Weather
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Increased seasonal demand
These delays are outside our control and are not grounds for refunds.
6. Wrong Address Provided
If the customer enters an incorrect or incomplete address during checkout:
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We cannot issue a refund
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A reshipment may be possible, but the customer must cover the shipping cost
7. Contact Us
For all refund or replacement inquiries, contact us at:
We respond within 24–48 hours.